Privacy Policy

Enquiries, consultations and quotes

Our consultation form asks for your name, email address, phone number and property address. We use these details to reply, arrange a visit and prepare your quote. If you send us garden photographs, measurements or plans, we use them to understand the work you have in mind.

When you request a quote for yourself, we use your information to take steps at your request before entering into a contract. For general enquiries, or when you contact us on behalf of a business, we rely on our legitimate interest in answering questions and managing business relationships.

When we carry out work

If you hire us, we use your contact details, site address, agreed designs, correspondence and payment records to carry out our contract with you. This includes scheduling work, arranging deliveries, issuing invoices and responding to questions about the finished project.

For commercial projects, we use the business contact’s details in our legitimate interest in delivering the work to their organisation. We also keep the records we need to meet our tax and accounting obligations.

Newsletters, testimonials and photographs

Newsletters. If you subscribe, we use your email address with your consent to send company news and promotions. You can unsubscribe at any time by emailing info@lceconstruction.co.uk. We may keep a record of your choice so we can respect it.

Testimonials and photographs. We ask for your consent before publishing a testimonial with your name or location, or a project photograph that identifies you or your home. If you withdraw your consent, we will remove the identifying material from our website. Withdrawal does not affect the lawfulness of earlier use.

Cookies

This website does not use cookies.

Who receives your information

We share project details with the people who need them to carry out the work. For example, a subcontractor may need the site address and agreed plans, while a supplier may need the address to deliver materials.

Our website hosting, email and newsletter providers may process information to provide their services. Where necessary, we share relevant records with our accountant, insurer or legal adviser, or with a public authority when the law requires it.

For details about where a provider processes your information and any safeguards that apply to transfers outside the UK, email info@lceconstruction.co.uk.

How long we keep information

• Enquiries and quotes. We keep correspondence while your enquiry or quote is open and while we need it to resolve any outstanding questions.
• Completed projects. We keep the records we need to deal with outstanding payments, warranties, complaints or legal claims.
• Invoices and accounts. We keep financial records for the period required by tax and accounting law.

When we no longer need information for these purposes, we delete it or remove the details that identify you.

Your rights and how to complain

You can ask for a copy of your personal information and ask us to correct inaccurate or incomplete details. In certain circumstances, you can ask us to delete your information, restrict its use or provide it in a portable format.

You can object to our use of your information when we rely on legitimate interests. You can object to direct marketing at any time.

To exercise a right or raise a concern, email info@lceconstruction.co.uk. Please tell us which enquiry, project or email your request relates to so we can find the relevant records.

You also have the right to complain to the UK Information Commissioner’s Office. Raise a concern with the ICO.